Ran an independent appliance-repair shop near Dayton, Ohio for over a decade before building the referral network out of the technician contacts he'd made along the way. Still reviews every new market before it's added to the map.
Reviews licensing, insurance, and reference checks before any technician joins the network, and re-checks standing partners on a rolling basis.
Runs the day-to-day routing that gets an incoming call to the right local partner fast, and tracks response-time patterns city by city.
Usually the first voice callers hear — collects the job details up front so your local partner shows up ready, not guessing.